Refund Policy

Last updated: October 27, 2026. This page is not legal advice. Have a lawyer review it before relying on it.

1. Sellabo fees

There are no monthly Sellabo plans and no trial billing. Sellabo's fee is taken as a percentage of each sale's revenue, at the tier you pick in your dashboard, so there is no subscription payment to refund. If a fee tier ever changes, the change applies only to future sales.

2. AI credit top-ups

One-time credit packs ($5 for 7 prompts, $10 for 30 prompts, $19 for 50 prompts) are non-refundable. Unused credits expire at the end of each month and do not roll over.

3. Products and services sold through a store

Each seller sets their own refund policy and should show it on their store. If a seller states no policy, the default is: refunds within 10 days for products or services that were not delivered or were materially misdescribed. Sellers issue refunds from their own Stripe account. When a sale is refunded, Sellabo's platform fee on that sale is cancelled (returned to the seller, not retained), in proportion to the amount refunded. Payment processing fees are not refundable by Sellabo: Stripe keeps its fee when a payment is refunded.

4. How to request a refund

Contact the seller first: reply to your order receipt email or use their store page. If you cannot reach them, or for a Sellabo credit pack, contact Sellabo support through your Sellabo dashboard with your order details and reason. We aim to reply within 3 business days. A dedicated support email address will be added here once a support mailbox for sellabo.com is set up.

5. Chargebacks and abuse

Filing a chargeback while a refund request is open may delay resolution. Accounts that abuse refunds may be suspended.